Why does the valve need a weekly exercise?

Your FlowCue valve performs a brief, automatic weekly exercise to keep the mechanism healthy and ready to operate when you need it most.

What is a valve exercise?

A valve exercise is a short, controlled movement of the valve—typically a small open/close motion—that happens automatically in the background.

FlowCue returns your shutoff valve to the position it was in before the weekly exercise. If you had intentionally closed the valve, it will remain closed after the check.

Why is this important?

Over time, valves that remain in the same position can develop issues such as:

Mineral buildup (especially in hard water environments)
Stiction (internal parts sticking due to lack of movement)
Seal degradation
Increased resistance when actuating

If a valve hasn’t moved in weeks or months, it may:

React slower
Require more force to operate
In extreme cases, fail to fully close during a leak event

How the weekly exercise helps

The weekly exercise prevents these issues by:

Keeping internal components free-moving
Breaking up early-stage mineral deposits
Ensuring seals remain properly seated
Verifying the valve can still respond quickly

Think of it like moving a door that would otherwise get stuck if left untouched for too long.

Does it affect my water usage?

No. The exercise is designed to be:

Very short
Low impact
Safe during normal operation

The exercise runs automatically every Sunday at 3:00 AM and briefly shuts off water to the house for about 10 seconds. Most users won’t notice it since it runs at night.

Can I disable it?

The exercise is enabled by default because it plays an important role in long-term reliability and safety.

If you have a special use case, contact FlowCue support.

If FlowCue says the valve needs attention

Sometimes the weekly check can show that the valve did not complete its movement as expected. FlowCue will show a red Valve Issue Detected card and send a notification.

Do not worry about the technical details. Here is what to do:

Turn on a nearby faucet and make sure water is flowing normally.
In the FlowCue app, use the Valve Card to try opening the valve.
If the valve does not respond or water is not flowing normally, follow the manual valve override instructions.
If the problem happens again or the valve still does not work normally, contact FlowCue support so we can help arrange a replacement valve.

After you have checked the valve, choose Issue resolved in the FlowCue app to remove the alert card. The weekly check will continue while the valve remains paired, so FlowCue can let you know if the problem returns.

Valve exercise error references

The app may show an error reference at the bottom of a valve issue screen. You do not need to diagnose the valve yourself—follow the steps in the app first. If you contact FlowCue Support, sharing this reference helps us understand what happened.

Reference	What FlowCue found	What you should do
VE-01	The valve did not respond to the exercise and stayed open.	Check water service. The valve may need replacement if the problem happens again.
VE-02	The exercise did not complete correctly, but the valve was confirmed open afterward.	Check water service and try opening the valve from the app. Contact support if the problem repeats.
VE-03	The valve position was unknown after the exercise.	Check water service, try Open Valve in the app, then use manual override if needed. Contact support for a replacement valve.
VE-04	The valve may be stuck closed or its position may be unknown.	Check water service, try Open Valve in the app, then use manual override if needed. Contact support for a replacement valve.
VE-00	FlowCue could not determine the exact exercise outcome.	Follow the same safety steps in the app and contact support if the valve does not work normally.

Bottom line

The weekly valve exercise ensures that when a real leak happens, your valve can:

Respond immediately
Fully close
Protect your home as expected

It’s a small action that helps guarantee big reliability when it matters most.