How to contact with Customer Support

At Flow, we’re always here to help. Most questions and troubleshooting steps can be resolved quickly through written support, where we can share screenshots, step‑by‑step instructions, and helpful links you can return to anytime. This also ensures we keep a full history of your case so nothing slips through the cracks.

For more complex issues, our team is always happy to schedule a call when needed — whatever gets you up and running fastest.

Here’s how you can reach our support team:

Chat: Reach us directly through the Flow app or website for real‑time assistance, especially during installation.

Email: For all other inquiries, contact us at support@senseq.com.

Our support hours are 9 AM to 5 PM EST, daily. We’re here to help!