How to Contact FlowCue Support

After Setup Is Complete

You can send a support request directly from the FlowCue app:

1. Tap the Settings tab.
2. Under Support, tap Help & Support.
3. Tap Submit a Support Request.

You can describe the issue and attach a photo when it will help us understand your water meter, device placement, or installation.

During First-Time Setup

The in-app Help & Support screen is not available until first-time setup is complete. If you need help while installing FlowCue, email support@senseq.com.

To help us assist you quickly, include a clear photo of the top and side of your water meter, and describe the step where setup stopped.

Our support hours are 9 AM to 5 PM EST, daily.