Moving Your FlowCue Device

The steps depend on whether you are moving FlowCue to another meter in the same home or giving the device to a new owner.

1. Moving FlowCue to Another Water Meter in the Same Home

You can reinstall FlowCue on a different water meter within the same home. No factory reset is required.

1. Leave the home and device in the FlowCue app as they are. Do not remove the device.
2. Update the device’s Wi-Fi setup if the new meter is in a different location and needs a different network.
3. In your device settings, open Water Meter Setup and select the new water meter brand and model. If the meter is not listed, choose Not listed and complete Measure Your Meter.
4. In your device settings, open Meter Setup & Calibration and choose Re-Calibration for the new meter.

2. Giving Your FlowCue Device Away

FlowCue usually resets the device automatically when you delete your account, as long as the device is powered on and connected to the internet. This allows FlowCue to send the factory reset command to the device remotely.

1. In the FlowCue app, open Settings and select Manage Home Users. Remove every other user from the home.
2. Keep the device powered on and connected to the internet.
3. In Settings, select Delete My Account and follow the prompts. If you are the only member and owner, FlowCue also deletes the home.
4. Wait for the connected device to receive and complete its factory reset before handing it to the new owner.

The new owner can then create their own account and complete setup in the FlowCue app.

If the device was not connected to the internet when the account was deleted, it cannot receive the automatic reset command. Manually factory reset your FlowCue device before handing it to the new owner.

If you need help with an ownership transfer, contact FlowCue support.