Replace Your FlowCue Device

Use Replace Device when you are swapping an existing FlowCue device for a replacement unit at the same water meter.

Only a home owner can replace a device.

Before You Begin

Have the replacement FlowCue device and its QR code with you at the water meter location. Make sure power and Wi-Fi are available for the replacement device.

If your home has more than one device, first select the device you want to replace.

Replace the Device

1. In the FlowCue app, tap the Settings tab.
2. Under Device, tap Replace Device.
3. Tap Continue, then scan the QR code on the replacement device.
4. Review the confirmation and continue to replace the selected device.
5. Follow the in-app prompts to attach the replacement device, connect it to Wi-Fi, take a meter photo, complete Water Meter Setup, and calibrate it.

The replacement process cannot be undone once you confirm it.

What Happens to Your Information

The replacement device takes over monitoring for the same home. Your existing monitoring history and relevant device settings move to the replacement device.

The replacement device still needs its own Wi-Fi connection and calibration because it is a new physical device.

What Happens to the Old Device

The old device is removed from your home during replacement. It is not factory-reset automatically.

If you plan to give the old device to someone else, factory reset it manually before handing it over.